Shipping & Returns
Shipping
1. International Shipping
MUSCLE CO-OP offers international shipping to eligible destinations worldwide.
Our products are sourced from international manufacturers and suppliers and are generally shipped directly to customers through our overseas fulfillment partners.
Shipping origins, available destinations, and delivery methods may vary depending on the product and supplier.
All orders are subject to product availability, applicable import regulations, and shipping restrictions in the destination country.
2. Order Processing and Delivery Times
Orders are processed after payment has been confirmed and accepted.
Estimated processing times, shipping fees, and delivery periods will be displayed or communicated before the customer confirms a purchase.
As we work with multiple international suppliers, products within the same order may be dispatched separately and arrive at different times.Delivery estimates are based on the selected supplier, shipping method, and destination. Actual delivery may be affected by customs inspections, carrier operations, public holidays, weather conditions, or other circumstances.
If we become aware that an order cannot be dispatched within the stated timeframe, we will notify the customer and offer a revised dispatch estimate or cancellation with a refund for the affected items.
3. Shipping Fees and Tracking
Applicable shipping fees will be disclosed before order confirmation.
Where tracking services are available, customers will receive shipment tracking information after dispatch.
Customers are responsible for providing accurate and complete delivery information.
If a shipping address is incorrect or incomplete, additional shipping charges may apply where permitted by law and disclosed to the customer.
4. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.Where these charges are the customer's responsibility, this will be disclosed before purchase.
The actual amount of any import-related charges is determined by the relevant authorities and may not be available in advance.
Depending on the destination and transaction structure, customers may be required to act as the importer of record or provide information necessary for customs clearance.
MUSCLE CO-OP will assess applicable product and shipping restrictions before accepting orders.
If an order cannot be fulfilled because the product cannot lawfully be supplied to the destination, we will notify the customer and arrange a refund for the affected order.
5. Delayed, Lost, or Undelivered Shipments
If an order is significantly delayed, lost, or appears not to have been delivered, customers should contact us through the official contact form.We will investigate the issue with the relevant supplier or shipping provider.
Where delivery cannot be completed, we will offer an appropriate solution, including reshipment or a refund, in accordance with the circumstances and applicable consumer protection laws.
Customers will not be required to resolve supplier-related fulfillment problems directly with our overseas suppliers.
Returns & Refunds
1. Order Cancellations
As our products are sourced from international suppliers and processed individually after order confirmation, cancellations or modifications due to a change of mind are generally not accepted once an order has been confirmed.
If we are unable to fulfill an order due to product unavailability, shipping restrictions, or other circumstances attributable to the Store, we will notify the customer and arrange a refund for the affected items.
This policy does not limit any cancellation rights provided by applicable law.
2. Returns Due to a Change of Mind
MUSCLE CO-OP generally does not accept returns or exchanges due to a change of mind, accidental purchases, personal preferences, or other customer-related reasons.
This policy reflects the nature of our international dropshipping operations, where products are sourced and dispatched through overseas suppliers.However, where applicable consumer protection laws provide customers with a statutory right of withdrawal or return, those rights will be fully respected.
This restriction does not apply to incorrect, defective, damaged, or materially misdescribed products, or to orders that have not been fulfilled. Such cases will be handled in accordance with the relevant provisions of this policy and applicable law.
3. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, or materially different from its description, customers should contact us as soon as possible.For faster assistance, we recommend contacting us within 7 days of delivery and providing the order number, a description of the issue, and photographs where available.
This recommended reporting period does not limit any statutory rights concerning defective or nonconforming goods.
We will review the circumstances and, where appropriate, arrange a replacement, reshipment, refund, or other remedy in accordance with applicable law.Where the return is necessary because of an error attributable to the Store or a defective product, reasonable return shipping costs will be covered by MUSCLE CO-OP where required or agreed.
4. Missing Deliveries and Supplier Issues
If a shipment is confirmed as lost or cannot be delivered, we will investigate the matter and provide an appropriate resolution, including a replacement or refund where applicable.If a supplier is unable to fulfill an order, we will notify the customer and offer an alternative product or delivery arrangement, subject to the customer's agreement.If the customer does not accept the proposed alternative, the amount paid for the unfulfilled order will be refunded.
5. Return & Refund Requests
For cancellations, returns, exchanges, or refund requests, please reply to the email correspondence associated with your order.
To help us process your request, please include the following information:
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Order number
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Customer name and contact details
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Product name
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Reason for the request
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Photographs or other supporting information, where relevant
As return addresses may vary depending on the product and supplier, please do not send any items back until you have received return instructions from us.We aim to acknowledge requests within 2 business days.
6. Refund Processing
Once a refund is approved or becomes legally due, MUSCLE CO-OP will initiate the refund without undue delay and within the timeframe required by applicable law.
For statutory withdrawal rights requiring reimbursement within 14 days, refunds will be processed within that period, subject to any lawful right to wait until the returned products or evidence of their return have been received.
Refunds will generally be issued through the original payment method unless another lawful arrangement is expressly agreed upon.The time required for the funds to appear in the customer's account may vary depending on the payment provider, card issuer, or financial institution.
For international payments, currency conversion differences may arise from exchange rate fluctuations or fees independently charged by financial institutions.
7. Customer Protection
MUSCLE CO-OP is responsible for managing customer orders, delivery inquiries, and applicable return and refund requests, even when fulfillment is handled by third-party suppliers.We aim to resolve issues fairly, transparently, and within a reasonable timeframe.Nothing in this policy excludes or limits mandatory consumer rights, statutory warranties, or remedies available under applicable laws.
8. Contact Us
For shipping inquiries, delivery problems, cancellations, returns, exchanges, or refunds, please contact MUSCLE CO-OP through our official contact form.
Our team will review your request and provide assistance based on the circumstances of your order.