Terms & Conditions

1. General Provisions

These Terms & Conditions govern the use of the MUSCLE CO-OP website and the purchase of products and related services offered through it.MUSCLE CO-OP (hereinafter referred to as the "Store") is operated by SANCTUARY 22 CO., LTD (hereinafter referred to as the "Company"), based in Phnom Penh, Cambodia.

The Store serves customers internationally, subject to product availability, shipping restrictions, and applicable laws in each destination.By placing an order, customers agree to these Terms & Conditions, together with our Shipping & Returns Policy and Privacy & Cookie Policy.Further information about the Company is available on the Company & Legal Information page.

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2. Products and Services

The Store specializes in sports supplements, nutritional products, fitness accessories, body care, and wellness products sourced from international manufacturers and suppliers.Our goal is to provide access to a diverse selection of products, including specialized items that may be difficult to obtain through conventional retail channels in certain countries.

The Store primarily operates through a dropshipping model. The Company manages product sales, customer orders, and customer support, while overseas manufacturers, suppliers, or fulfillment partners arrange direct shipment to customers.

The Company may also offer individual product sourcing assistance upon request. Any additional services, fees, or conditions will be communicated and agreed upon before payment.Product availability and eligibility for sale may vary by destination. The Store will not knowingly offer products where their sale or shipment would violate applicable legal requirements.

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3. Product Information and Availability

The Company makes reasonable efforts to provide accurate descriptions, ingredients, specifications, prices, and other relevant product information.Product images are provided for reference. Packaging, labeling, or appearance may vary due to manufacturer updates, production batches, or regional requirements. Customers will be informed of material changes affecting an accepted order.Because products are supplied by third-party manufacturers and suppliers, availability may change without prior notice.If an ordered product becomes unavailable, the Company will contact the customer and offer an appropriate alternative, a revised delivery arrangement, or a refund.Substitute products will not be supplied without the customer's consent.

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4. Orders and Contract Formation

Customers must review product details, quantities, delivery information, pricing, and applicable charges before placing an order.

An order is considered accepted when the Company confirms acceptance after reviewing the order and payment status. An automatically generated acknowledgment does not necessarily constitute final acceptance.The Company reserves the right to decline or cancel an order where reasonably necessary due to product unavailability, payment failure, delivery restrictions, suspected fraud, or applicable legal requirements.If payment has already been collected for an order that the Company cannot fulfill, the relevant amount will be refunded.

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5. Prices and Additional Charges

Product prices are displayed in the currency specified on the relevant product page or checkout.

The total amount charged by the Store, including applicable shipping fees and other charges collected by the Company, will be disclosed before the customer confirms the order.International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.Where such charges are payable by the customer, this will be disclosed before purchase. Actual amounts may be determined by local authorities and may not be known in advance.

Customers may also incur currency conversion or international transaction fees charged independently by their card issuer or financial institution.No additional charges will be imposed by the Company without prior disclosure and the customer's agreement.

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6. Payment Methods

The Store is currently preparing its online payment services.Available payment methods will be displayed on the website and during checkout once the payment system becomes operational.Payments may be processed through authorized third-party payment service providers.The Company does not require customers to use a payment method that has not been disclosed or agreed upon before purchase.

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7. Payment Timing

Unless otherwise expressly agreed, full payment is required when confirming an order.

Order fulfillment will begin after payment confirmation and acceptance by the Company.

If payment authorization fails or a transaction is declined, the order may remain unprocessed until payment is successfully completed.Any alternative payment arrangements must be agreed upon before the order is finalized.

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8. Shipping and International Delivery

Products are generally shipped directly to customers from international manufacturers, suppliers, distributors, or fulfillment partners.Shipping origins may vary depending on the product and supplier. Items purchased in a single order may arrive in separate shipments.Available shipping destinations, estimated processing times, delivery periods, and applicable shipping charges will be communicated before purchase.Delivery estimates are not guarantees of arrival on a specific date unless expressly agreed otherwise.

International shipments may be delayed by customs inspections, transportation disruptions, weather conditions, public holidays, or other circumstances outside normal shipping operations.Where tracking is available, shipment tracking information will be provided to the customer.If a shipment is significantly delayed or appears to be lost, the Company will investigate the matter with the relevant supplier or carrier and arrange an appropriate resolution.Further details are provided in the Shipping & Returns Policy.

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9. Customs and Import Regulations

Import regulations, product classifications, labeling requirements, and permitted ingredients vary between countries and regions.

The Company will take reasonable steps to assess whether products may be lawfully offered and shipped to their intended destinations.Customers may be required to act as the importer of record or provide information reasonably necessary for customs clearance, depending on the destination and transaction structure.

Where applicable, the customer's responsibilities regarding customs procedures, import documentation, and additional charges will be disclosed before order confirmation.Customers must provide accurate information when required for delivery or customs purposes.If an order cannot lawfully be fulfilled or delivered, the Company will notify the customer and provide an appropriate resolution, including a refund where required.Nothing in this section excludes the Company's obligations under applicable laws or mandatory consumer protection rules.

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10. Cancellations, Returns, Exchanges, and Refunds

Customers wishing to cancel or modify an order should contact the Company through the official contact form as soon as possible.Once supplier processing or shipment has begun, cancellation or modification may be restricted. Any applicable conditions will be disclosed in the Shipping & Returns Policy.Returns requested for reasons unrelated to product defects are subject to the published return conditions, including eligibility, deadlines, product condition, and return shipping responsibilities.

If a customer receives an incorrect, defective, damaged, or materially misdescribed product, the Company will investigate and provide an appropriate remedy, which may include a replacement, reshipment, or refund.

If an order is not delivered, the Company will investigate the shipment and determine an appropriate resolution based on the circumstances and applicable law.Where a refund is approved, it will ordinarily be processed through the original payment method unless another lawful arrangement is agreed upon.Refund processing times may depend on the relevant payment service provider or financial institution.Nothing in these Terms limits mandatory consumer rights, including statutory cancellation, return, refund, or dispute rights that apply in the customer's jurisdiction.Detailed conditions are provided in the Shipping & Returns Policy.

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11. Product Use, Health, and Safety

Customers should use products only in accordance with the manufacturer's instructions, recommended serving information, warnings, and applicable safety guidance.Product descriptions and other information published by the Store are intended for general informational purposes and do not constitute medical advice, diagnosis, treatment, or a guarantee of specific results.

Customers should review ingredients, allergens, precautions, and other product information before purchase and use.

Individuals who are pregnant, breastfeeding, taking medication, undergoing medical treatment, or managing a medical condition should consult a qualified healthcare professional when appropriate.Customers are responsible for assessing whether a product is suitable for their individual needs, without limiting any rights arising from defective products, inaccurate descriptions, or applicable consumer protection laws.

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12. Competitive Sports and Anti-Doping

Athletes participating in organized or professional sports should independently verify product ingredients against the anti-doping regulations applicable to their sport, federation, and competition.The Store does not guarantee that a supplement is permitted by every sporting organization unless a specific certification or compliance statement is expressly provided and can be verified.

Customers should exercise particular care when selecting supplements intended for use during regulated sporting competitions.

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13. Customer Responsibilities and Prohibited Activities

Customers must provide accurate contact, billing, payment, and delivery information.

The following activities are prohibited:

1. Using false, stolen, or unauthorized payment information.

2. Engaging in fraudulent orders, payment abuse, or other unlawful transactions.

3. Providing intentionally misleading information concerning identity or delivery.

4. Interfering with website operations, security, or other customers.

5. Using products or services for purposes prohibited by applicable law.

The Company may request reasonable additional verification or temporarily suspend order processing where necessary to prevent fraud, protect customers, or comply with legal and payment processing requirements.

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14. Privacy and Personal Information

The Company processes customer information for legitimate business purposes, including order management, payment administration, shipping arrangements, customer support, and compliance with applicable requirements.

Information necessary to fulfill customer orders may be shared with relevant suppliers, delivery companies, payment providers, and other service partners.Personal information will be handled in accordance with the Privacy & Cookie Policy and applicable data protection laws.

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15. Intellectual Property

Text, original illustrations, designs, logos, and other website materials are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of protected content is prohibited without permission from the relevant rights holder.Third-party product names, trademarks, images, and other materials remain the property of their respective owners.

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16. Website Operation and Changes to These Terms

The Company may update website content, available products, prices, services, and these Terms & Conditions as necessary.

Changes to these Terms will be published on the website. They will not retroactively remove rights or alter confirmed transaction conditions where prohibited by applicable law.The Company may temporarily restrict website access for maintenance, security, technical issues, or other reasonable operational purposes.

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17. Liability and Consumer Protection

The Company is responsible for its sales activities, order management, and customer service obligations in accordance with applicable law.The involvement of third-party suppliers, payment providers, or shipping companies does not automatically release the Company from its legal responsibilities toward customers.

The Company will make reasonable efforts to address product, delivery, and service-related issues fairly and promptly.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Any limitations of liability are subject to mandatory consumer protection requirements and other applicable legal rights.

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18. Applicable Law and Dispute Resolution

The Company operates from Cambodia and conducts cross-border business with customers in multiple countries and regions.

Contractual matters are generally governed by the applicable laws of Cambodia, without excluding mandatory consumer protection rights or other legal protections that may apply in the customer's country or jurisdiction.

In the event of a dispute, the Company encourages customers to contact the official support channel to seek a fair and practical resolution.This provision does not restrict any rights to pursue remedies through competent courts, payment providers, consumer protection authorities, or other legally available dispute resolution mechanisms.

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19. Contact and Customer Support

For inquiries regarding products, orders, payments, shipping, cancellations, returns, refunds, or these Terms & Conditions, please use the official MUSCLE CO-OP contact form.The Company will review inquiries and respond within a reasonable period, taking into account the nature and urgency of the matter.

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Operating Company: SANCTUARY 22 CO., LTD

Service Name: MUSCLE CO-OP

Business Location: Phnom Penh, Cambodia

Further company details and legal disclosures are available on the Company & Legal Information page.